Troubleshooting

Image upload issues

Fix common problems when a room or reference image will not upload.

Last updated on May 25, 2026

Check the file

Use a standard image file and avoid unsupported formats.

Try JPG, PNG, or WebP.
Avoid PDFs, HEIC files, design files, and screenshots with heavy UI overlays.
Rename files with simple letters and numbers if the filename contains unusual characters.

Check the browser

Refresh the page, try the upload again, and confirm your connection is stable. If the problem continues, try another modern browser and contact support with the file type and workflow you were using.