Troubleshooting

Login and magic link issues

Fix common account access problems.

Last updated on May 25, 2026

Magic link basics

If you use email magic links, open the latest link in the same browser where you requested it. Older links may expire or be replaced by newer login attempts.

Troubleshooting

If you cannot log in, try these checks.

  • Confirm the email address is spelled correctly.
  • Check spam, promotions, and security folders.
  • Request a new link and use only the newest email.
  • Disable aggressive email link scanners or try a different browser if links open but do not authenticate.

Still need help?

Contact StagePro support and include the account email, workflow, and a short description of what happened.

Contact StagePro support

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